Skip to content

Questions & Answers

Common Questions that you may be looking for an answer to can be found here. Please go through the list and review items that may be of relevance to your situation. You can also use your browser and do a text search for some of the keywords that you would like to read some information about. We have tried to arrange them in the order of frequency of questions asked. As this page grows, we will further break this down into various categories for ease of reading and search.

Questions – The links will take you to their Answers

In my web application form, one of our programs is not showing, why?

If you have an existing web application form for TEAMS and there are issues with it, please contact our support staff. If you would like to set up a web application or enquiry form for your TEAMS site, please also contact support.

Why can’t I see a SAVE button on the screen?
Are student or Agent Emails not getting delivered? Or going to spam?
How to Customise Report Template in TEAMS?
How to change your password?
How do I link commission templates to an agent?
Why isn’t the agent commission calculated?
How do I link an Agent to an enrolment?
The agent is linked but the commission is still not calculated for an enrolment
What are Preferences and how do I use the screen?
What does the Total Allocation column in Attendance and Results show?
How to set up Subject Fees for Programs and Subjects?
How to link Subjects to an Enrolment
How and When to Cancel an Enrolment?
Why can’t I see any GST amount for an Agent Invoice?
Unable to see the icons on the Classes and Attendance tile?
An Agent pre-deducts 100% of what students paid them, what do I do?
Why do two users see different information for the same student?
Why can’t I see any GST amount for a fee?
How do I see the primary contacts for an agent in the Agent Welcome list?
Enrolment is not appearing in the AVETMISS Export?
Difference between Commencement and Completed?
Withdrawing or Canceling a student in TEAMS?