April 2026

Steps to Inactivate an Intake Navigate to Academics. Select Intakes. You can also search for intake as shown in below screenshot. Locate and select the… Read More »How to inactive an Intake

We’re excited to introduce the latest TEAMS update, packed with powerful enhancements to streamline workflows, boost communication, and provide clearer insights across your operations. Highlights… Read More »What’s New – 30th Apr 2026

Overview There may be situations where a student is required to undertake a unit that is not part of their enrolled qualification (e.g. a unit… Read More »How to Add a Unit from a Different Course to a Student’s Training Plan in TEAMS

We have recently got asked about the difference between Commencement and Completed statuses of an enrolment. Please see below points to understand the qualification Information… Read More »Difference between Commencement and Completed Statuses

Primary Contacts are those contacts that are linked to the agents with their contact information. Please see the below steps to list the primary contact… Read More »Agent Welcome Screen – How to List Primary Contacts?

If the system has not calculated a GST amount for a fee, it is most likely because the Charge GST option was not set for… Read More »Why can’t I see any GST amount for a fee?

Each user will have different permissions, including what campuses they can see enrolments and other information for. Based on this, when a user goes to… Read More »Why do two users see different information for the same student?

Here’s the scenario that we’re going to answer for you. A student has an invoice worth $5,000 in tuition and the commission on that is… Read More »An Agent pre-deducts 100% of what student paid them, what do I do?

When the icons on the Enrolment Dashboard’s > Classes and Attendance tile are not visible, it is likely due to a holiday that has been linked to the enrolment.… Read More »Unable to see the icons on the Classes and Attendance tile?

If the system has not calculated a GST amount for the agent invoice, it is most likely because the Charge GST option was not set… Read More »Why can’t I see any GST amount for an Agent Invoice?